Return Policy

Premium Kicks — 3-Day Return & Exchange Policy

At Premium Kicks, customer satisfaction is important to us. We want you to shop with confidence and enjoy your purchase. If you are not satisfied with your order, you may request a return or exchange within 3 days of receiving your order, subject to the terms and conditions outlined below.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • You must contact us within 3 days of receiving your order.

  • Shoes must be unused, unworn, and in their original condition.

  • The original shoe box, packaging, tags, and accessories must be returned intact.

  • Products must not show signs of wear, damage caused by the customer, washing, or alteration.

  • You must provide your order number or proof of purchase.

Returns that do not meet these conditions may be declined, except where otherwise required by applicable law.

2. Return Delivery Charges

A return delivery charge of PKR 350 will be paid by the customer for standard return requests, including size exchanges or change-of-mind returns.

If you receive an incorrect, damaged, or defective product, please contact us within 3 days of delivery. We will review the issue and advise you on the appropriate return or exchange arrangement.

3. Refund Policy & Product Verification

To protect both our customers and Premium Kicks, all returned products must be received and inspected before a refund is approved.

  • Refunds will not be processed based solely on a return request or shipment booking.

  • The returned product must reach Premium Kicks before the refund process can begin.

  • Our team will inspect the product to verify its condition, authenticity, original packaging, and eligibility for return.

  • Once the return is approved, we will notify you and arrange the applicable refund.

  • If the returned item has been used, damaged, or does not meet the stated return conditions, the refund may be declined, except where required by applicable law.

Refund processing time and the available refund method will be communicated to the customer after approval.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 3 days of receiving it.

Please provide:

  • Your order number.

  • Clear photos or videos showing the issue.

  • A brief description of the problem.

After verification, our team will guide you through the appropriate resolution. Where the issue is our responsibility, we will assist with a suitable solution in accordance with applicable law.

5. How to Request a Return or Exchange

Follow these steps to request a return or exchange:

  1. Contact Premium Kicks within 3 days of receiving your order.

  2. Provide your order number and the reason for the request.

  3. Share photos or videos if requested by our support team.

  4. Wait for approval and return instructions before shipping the item.

  5. Pack the shoes securely with their original box and accessories.

  6. Send the product using the approved return instructions and retain your shipping receipt or tracking number.

Please do not send a product back without contacting our team first.

6. Size Exchanges

If you need a different shoe size, contact us within 3 days of delivery. Size exchanges are subject to stock availability and the eligibility conditions listed in this policy.

The customer is responsible for the standard PKR 350 return delivery charge for eligible size exchanges. Any additional delivery charges will be communicated before the exchange is arranged.

7. Non-Returnable Items

Returns may not be accepted for products that:

  • Have been worn or used.

  • Have been damaged after delivery due to customer handling.

  • Are missing their original packaging, shoe box, or included accessories.

  • Are returned after the 3-day return window.

These restrictions do not apply where a return, refund, or other remedy is required by applicable law.

8. Contact Premium Kicks

For return, refund, or exchange requests, contact us through the following channels:

WhatsApp: +92 328 4431313

Email: officialpremiumkicks@gmail.com

Our support team will guide you through the return process and provide the necessary instructions.

Premium Kicks — Step Into Style.